Built by Dealers, for Dealers
Fixed Operations Limited was founded by people who have sat in your chair — and who knew there was a better way to manage warranty claims.
We Lived the Problem Before We Solved It
Fixed Operations Limited was founded by the former Owner and General Manager of Agincourt Nissan and Infiniti, together with his wife — who served as the dealership's Fixed Operations Manager. Between them, they have decades of direct, hands-on experience running dealership operations at the highest level.
They saw firsthand how warranty administration was consistently one of the most fragile parts of a dealership's operation. Usually only one person really knows the warranty system — and no one can monitor their work effectively. When that person leaves, takes a vacation, or goes on leave, cash flow stops and months of recoverable revenue can be put at risk.
They built Fixed Operations Limited to solve that problem permanently: a company dedicated exclusively to warranty claim management, staffed by a team of experienced administrators, and designed to give dealerships the expertise and continuity they need — at a fixed cost that's less than an in-house clerk.
Today, Fixed Operations Limited processes over 100,000 claims annually, representing more than $34 million in receivables for 59 dealerships across Canada.
Claims processed annually
In receivables managed per year
Dealerships across Canada
Experienced administrators on staff
OEM brands covered
Led by People Who've Done the Job
Co-founder & Director
Former Owner and General Manager of Agincourt Nissan and Infiniti. Decades of hands-on experience running dealership operations at the highest level — including full Fixed Operations oversight.
Co-founder & Director
Former Fixed Operations Manager at Agincourt Nissan and Infiniti. The operational architect behind Fixed Ops' claim management process — built from real dealership experience, not theory.
What We Stand For
Unmatched Expertise
Our team brings decades of combined experience in automotive warranty administration across all major OEM brands. We know the systems, the rules, and the nuances — and we stay current as they evolve.
Accountability
We treat your receivables as if they were our own. Every claim is tracked, every deadline is met, and every issue is flagged before it becomes a problem.
Transparency
No black boxes. Your team always knows the status of your claims. We provide regular reporting to all key personnel — Service Managers, Fixed Ops Directors, and Controllers.
Partnership
We work as an extension of your dealership, not a vendor at arm's length. Your success is our success — and we're invested in the long-term health of your warranty receivables.
Ready to Work With Canada's Best?
Let's talk about your dealership's warranty process and how Fixed Ops can improve your results.
Request a Free Consultation