Warranty Claims Management
Warranty receivables should
not be a problem for dealerships but they are. It is an area of the dealership
that takes a lot of time and effort for little return, or worse, little time
and great risk of non-payment. Add to the difficulty of getting the job done
properly in house, there is little or no training available from the factory
making hiring and training a new warranty clerk a nightmare. There is no reason
to deal with warranty claim management in house when there is a professional
option.
At Fixed Operations, we
will manage all warranty receivables from start to finish for less than the
cost of a part time employee. We do not require scanning of work orders
or warranty reports which allows your staff to do the job they are paid for,
making more money! We will keep all key staff up to date of the status of every
claim as well as keeping everybody informed about potential problems with
procedures or processes.
We will take over all of
the current claims on the schedule and get them cleaned up quickly.
Our service also alleviates
vacation time, maternity leave, illness time off and the fear of losing that
one person who understands the system. We specialize in Nissan and Infiniti
dealerships and can keep your receivable lower than you ever thought possible.
Benefits of Outsourcing Warranty
ü
Reliable
o
No
vacations time
o
No sick
days
o
No
maternity leave
o
No chance
of losing employee to other employment
o
All
claims processed daily – Inputted within 48 hours – corrected within 48 hours
o
Fixed
Operations customers hold, on average, less than 29% of the months sales on the
schedule at month end.
ü
Accurate
o
All
claims reviewed for accuracy and corrected to ensure dealer is receiving all
payments possible
o
Any
adjustments are emailed for review to Service Manager, GM and controller
o
We are
able to process all claims without needing claims scanned and emailed by your
staff thus eliminating missing claims and time wasted at your dealership
ü
Cost
Effective
o
Our
monthly fee is less than having a warranty clerk on staff
o
All
inclusive, no CPP, vacation pay, benefits etc.
Process
We have designed a process
that allows us to process the warranty claims without the need for the dealer
to scan and email any paperwork. We handle every step of processing and track
the claims closely until payment is received. We will then email a list of
adjustments that will explain any variance from the amount claimed to the
amount paid which, when posted, will clear the balance of the schedule.
